Shipping policy

Thank you for shopping with Rive Koora. We carefully pack and dispatch your essential oils and aromatics to ensure they arrive safely and on time.

🕒 Processing Time

All orders are processed within 1–5business days (excluding weekends and public holidays). During peak periods, processing times may be slightly extended.

📦 Shipping Methods

We ship all orders using Australia Post and trusted courier services.
Shipping method is selected based on your location and parcel size to ensure safe and efficient delivery.

🚛 Delivery Timeframes

  • Standard Shipping (Australia): 3–8 business days

  • Express Shipping (Australia): 1–4 business days

  • International Shipping: 7–20 business days (depending on destination)

Please note delivery times are estimates and may vary due to postal delays.

💰 Shipping Rates

Shipping costs are calculated at checkout based on weight and destination.
We may offer free standard shipping on orders over a selected amount (if applicable).

🔍 Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

🌏 International Orders

International customers may be responsible for customs duties, import taxes, or additional charges required by their country.

📦 Lost or Damaged Orders

If your order arrives damaged or is missing, please contact us within 7 days of delivery with your order number and photos (if applicable), and we will assist you promptly.

📧 Need Help?

For any shipping-related questions, please contact us at:
support@rivekoora.com.au